Case Studies: Impact Measurement and Evaluation
Our work supports the growth of confident, creative, financially stable community organisations.
Fife Employment Access Trust
FEAT is an innovative and creative mental health service and we have been delighted to carry out several evaluations of their initiatives over the years, most recently, the Employ Your Mind programme, aimed at supporting people with chronic, enduring and complex mental health issues to work towards employment. Using a pioneering method of remediation therapy, the project is unique in the UK. We carried out focus groups with service users, one to one interviews, life stories, reviewed quantitative data and engaged with partners to get a deep understanding of the work and the difference it had made to all those involved. The evaluation highlighted the many positive aspects of the programme but also suggested enhancements for the future.
“The quality, and speed, of the work conducted was impressive, to say the least. However, this didn't exceed my expectations, as having previously worked with Community Enterprise, I'm used to the "gold standard" service. I have already begun planning another piece of work that I'll be in touch for some support with.”
FEAT used the evaluation to rescope programme, secure continuation funding and promote the model here and overseas to other practitioners.
Clydesdale Community Initiatives
We undertook an evaluation of the CCI and Clyde and Avon Landscape Partnership, an employability and training programme. The evaluation consisted of extensive analysis of monitoring and evaluation documents and project reports as well as a wide consultation programme with project participants, stakeholders and staff. Through this research we assessed the impact of the project and the outcomes achieved.
As a result the organisation secured a further three years’ funding to deliver training in conservation and rural skills to individuals and community groups. The project improves participants’ mental and physical health thereby increasing their employment prospects and self-confidence.
Fife Carers Centre
We have enjoyed a long and meaningful relationship with the Fife Carers Centre and since 2011, we have completed 3 evaluations of their services. This involved analysis of their performance against targets, consulting with service users – like their very successful Carefree Choir, referrers, key stakeholders and staff. We collated all of this feedback into an evaluation report which included recommendations for future improvements.
“Our organisation would not be in its current strong position without the specialist support it received. The voluntary sector has to toughen up in its approach to service delivery and the kind of support we received was imperative in helping the sector deal with these issues”.
As a result Fife Carers Centre has made significant improvements to its service promotion and reach, its monitoring and recording and its case management. The organisation is nearly at the end of Big Lottery 5 year funding and is in a really good position to apply for future funding with an excellent performance against targets and superb feedback from carers and referrers alike.
Resonate is an innovative community based social enterprise based in Alloa. It is creative and responsive bringing all local people together to work in collaboration to make Alloa a better place for people to live. They have delivered arts space, courses and classes and operate a shop and printing studio to generate income. The “magic” was known but not articulated and this was a barrier to securing investment. Community Enterprise engaged sensitively to set out the impact of this project, without restricting it.
“The stick-ability of Community Enterprise and the way they work alongside you at your pace, was instrumental in securing funding, and helping us see past, and work through, the bureaucratic inevitability”.
Though challenging, this people centred impact measurement has led directly to core Scottish Government funding and additional Big Lottery project funding.